GOT NEW PRINTER ENVY 6065 used HP SMART BUT IT DOES NOT COPY FROM MY HP COMPUTER

[DDRRDD]

I NEED HELP GOT NEW HP ENVY 6065e printer used HP SMART but it does not copy from my  HP COMPUTER. HELP

[Raj_05]

Hi @DDRRDD,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6065e printer is not copying from your HP computer using the HP Smart app, here are some troubleshooting steps you can try.

Check Printer Connection

• Ensure the printer is properly connected to your computer via USB or Wi-Fi.
• Verify the printer is powered on and showing as "Ready" in the HP Smart app or in your computer's "Printers & Scanners" settings.

Check Copy Settings in HP Smart

• Open the HP Smart app.
• Select the printer, and then navigate to the "Copy" option.
• Ensure the correct source (flatbed or document feeder) is selected and that all settings (like paper size, number of copies) are correctly configured.

Update HP Smart App

• Make sure you're using the latest version of the HP Smart app. Update the app if necessary.
• Restart the app after updating and try the copy function again.

Update Printer Drivers

• Ensure you have the latest drivers for your HP Envy 6065e installed. You can download drivers from the HP website: HP Envy 6065e Drivers
• Install any available updates and restart both the printer and your computer.

Test Copying Directly from Printer

• Try using the copy function directly from the printer's control panel to see if the issue is specific to the HP Smart app.
• If the printer copies fine on its own, the issue may be related to the HP Smart app settings or configuration.

Uninstall and Reinstall HP Smart

• If the issue persists, uninstall the HP Smart app from your computer.
• Restart the computer and reinstall the HP Smart app from the Microsoft Store or HP’s website.
• Re-add your printer and test the copy function again.

Check for Firmware Updates

• Go to the HP Smart app and check for any firmware updates for your printer.
• Updating the printer’s firmware might resolve compatibility issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support