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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Getting a OX error code need assistance

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12-01-2019 02:12 PM
Hello there trying to get my new printer up and running it started to print...then I went to adjust the setting on my computer now it is giving me OX error code OXC4EB827F...Have no idea what that is need help printing
12-04-2019 11:54 AM
@Mosie58 Welcome to HP Community!
Step 1: Check the error
In addition to the alphanumeric code, look for an error message that describes the problem.
NOTE:Not all alphanumeric codes begin with 0x; some begin with B or C.
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If the message contains a description and an alphanumeric error code, the steps in this document do not apply. Search HP Customer Support for a troubleshooting document that matches the description you see.
Example of an error message with additional text that describes the problem
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If the message contains only the error code, continue to the next step.
Example of an error code without a description
Step 2: Reset the printer
Reset the printer to recover from printer failures.
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With the printer turned on, disconnect the power cord from the printer.
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Unplug the power cord from the power source.
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Wait 60 seconds.
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Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
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Turn the printer on.
If the error message persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.