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‎10-05-2020 12:46 AM

HP Recommended
Product: HP c4580 photosmart all in one
Operating System: Mac OS X 10.10 Yosemite

I have no idea where the printer software is and I’m trying to set up the printer and wireless. I was able to find the printer via wireless but when I go to add the printer it says it needs a name. Also if I go the other route I don’t have an IP address. I did the configuration page and the IP address is not there. Some pass, some fail. What do I need to download or how do I get free tech support? This is a super old printer. I’ve tried the HP smart app but it’s not recognizing my Microsoft account as having a device. Please assist. 

1 REPLY 1

‎10-07-2020 02:19 PM

HP Recommended

@Mbavi, Welcome to HP Support Community!

 

You can download the printer driver from here- https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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