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Locked

‎06-28-2024 06:04 PM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)


Photos of the problems first:

capture1.PNGcapture2.PNGcapture3.PNGcapture4.PNG

Windows 10 64-bit O/S.

LAN connection.

 

Summary:

1)  HP Smart stopped working.

2)  HP Smart says there is firmware update available.

3)  When I try to install firmware update, my printer is grayed out and I cannot select it.

4)  Embedded web services says firmware is up to date.

5)  HP Smart seems like it started working again, but keeps prompting me about the firmware.

 

I have worked this problem on and off for about a week.

I had a lot of issues with the printer control panel being locked with a password, but I finally was able to resolve

that with embedded web services.

 

I am confused over whether I have a HP Smart problem, a printer problem,  whether the firmware needs updating or not,

whether the locked control panel had anything to do with it, etc.

 

The printer and scanner work fine if I simply use HP Printer Assistant rather than HP Smart.

 

 

capture5.PNG

Any thoughts/suggestions on whether the firmware needs updating or not?

If yes, any ideas on how to install it so the printer isn't grayed out?

 

Any thoughts/suggestions on why HP Smart stopped working, and whether it is worthwhile to spend any time

trying to get it working again?

 

Thank you for your help,

 

Kim

 

1 person had the same question
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