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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
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Hello AN94,
| 51.4.4865 | 195.3 MB | Feb 16, 2022 | Download |
You must uninstall the old driver in the Windows Control Panel, in ''Programs and Features'', then right click on the printer line, ''delete''. Delete all the occurrences that you will find in: Program and Program X86, then, in the control panel, right click on your old printer (If it is still there, chances are it is no longer there) the'' Delete'' if present. Restart the PC. Connect the printer to the power supply, turn it on, then connect a USB cable 1) on the PC side, 2) on the printer you will connect it to the USB, during installation ONLY when you are asked to do so. (Towards the end of the installation). Start installing your printer by right-clicking on Setup. exe of the downloaded driver, installed it ''as an administrator'', let the installation of the printer take place, at the end, restart the PC. To create a shortcut on the Windows desktop, (to have access to your printer), open the Windows control panel, right click on the icon of your new printer, create a shortcut, yes, on the desktop. A new shortcut has been created on the Windows desktop. Open the Windows desktop, left-click on the new shortcut that has been created, A printer menu appears (See below) with ''ink levels'', possibility: print, Scan, Fax, digitize, and Fax. If it works, you can delete the old Windows desktop shortcut.
*Turn on your printer, print a test page, by clicking on ''Customize your Printer'', ''Print a test page''. Voila, your printer is working again.
* Click on YES button to say thanks,
* Click on the button Accepted Solution if the question is answered.
* Please contact me to inform me of the result obtained.
Best regards,
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