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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
cjvenus3
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Message 1 of 3
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HP 4630 Doctor states everything is OK, will not run test scan

HP Recommended
HP 4630
Microsoft Windows 10 (64-bit)

I can print and scan if I use the browser. Printing works for MS applications. However the HP Scanning application will not run. The system will not run setup over the wireless connection.

The doctor says everything is good. It won't run a test scan because the sofrware can't find the printer. HOW IS THAT POSSIBLE?

Windows is fully up to date and so are all HP drivers.

2018-02-28.png2018-02-28 (1).png

2 REPLIES 2
jabzi
Level 13
Level 13
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Message 2 of 3
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HP Recommended

Hello, 

Try the below steps..

  1. Uninstall the printer software.
  2. Restart the pc.
  3. Check for Windows update and install if any.
  4. Restart the pc
  5. Now download the printer software and install it.
  6. Try scanning, it should work.
  7. If issue still persists try scanning using Scan and capture app.
Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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IPGRicky
Level 3
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HP Recommended

 Hi,

 

This is vignesh B.

 

Welcome to HP Consumer Support Forum. I am happy to assist you!


Please use this link to get more troubleshooting steps to resolve any scanning Issues :

 

https://support.hp.com/in-en/document/c00040499

 

In case, if the issue still persists, Please click on the below link and run as an administrator.

 

Link : ftp://ftp.hp.com/pub/printers/sclitefileassociation/SCLiteFix_299026.exe

 

Please contact 1-800-474-6836 for any assistance. We work 24*7.


Thank you for choosing HP. Have a wonderful day ahead.

 

Please click the "Thumbs Up", to say thanks for helping!


Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


I am an HP Employee.

Ricky
I am an HP Employee
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