HP 5525 sleep

[rmbarbi]

My 5525 printer no longer enters sleep mode, even after I reconfigured it to do so (5 min). How to solve this?

[Raj_05]

Hi @rmbarbi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet Ink Advantage 5525 e-All-in-One Printer is not entering sleep mode despite being configured to do so, here are some steps you can take to troubleshoot the issue.

Check Power Settings:

• Access Printer Settings:
  • Press the Home button on the printer.
  • Navigate to Setup > Printer Maintenance > Sleep Timer.
  • Ensure it is set to 5 minutes. If it is already set, try changing it to a different time, then set it back to 5 minutes.

Update Printer Firmware:

• Ensure your printer's firmware is up to date:
  • Visit the HP Software and Driver Downloads page.
  • Enter your printer model and check for any available firmware updates.
  • Follow the instructions to update the firmware if needed.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on.

Check for Network Activity:

• If your printer is connected to a network, it may not enter sleep mode if it is receiving frequent data or print jobs.
• Ensure that no devices are sending print jobs to the printer during the sleep period.

Factory Reset:

• If the issue persists, consider performing a factory reset:
  • Press the Home button, navigate to Setup, then Restore Defaults or Reset All Settings (the exact wording may vary).
  • Confirm the reset.

Check for Background Processes:

• Make sure there are no active scans or faxes being processed that might keep the printer awake.

Connectivity:

• If connected via USB, try a different USB port or cable.
• If using Wi-Fi, ensure your network is stable and that the printer is connected properly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support