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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
kiwi12345
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HP 6968 regionalization from US to NZ - 902 to 905

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HP 6968

I moved to NZ from the US and brought over my printer. I now need replacement cartridges and bought the ones in NZ that fit the printer. I did not know that the printers have a region associated with them (feels so old school). How can I change the region code to NZ so I can use the cartridges I bought? Thanks for your help. 

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Betty0610
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@kiwi12345

 

Welcome to the HP Support Community.

 

Yes, we'll have to do a region reset.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Also, let us know the Operating System installed on your Computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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kiwi12345
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Thank you HP Support - I am running Windows 10 operating system. If you can provide the HP link that I need to download would be appreciated. Thank you for the continued help in resolving the region issue. 

 

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Betty0610
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You can use this link to download drivers: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/828...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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