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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP 8012 printer - Driver Not available

HP Recommended
HP OfficeJet 8012
Microsoft Windows 10 (64-bit)

New 8012 printer.  2 Windows 10 PCs in office connected to same Wifi router.

First PC printer connected via Wifi OK using HP Smart.

Second PC can't connect correctly using HP Smart

When printer added it displays as below in list of Printers and Scanners

    HP?????? (HP OfficeJet 8010 Series)                        ?????? instead of actual digits that are displayed

     Driver is unavailable

Went through same set up process for second PC as for first PC using HP Smart - it worked for first PC but not for second PC.  Have tried multiple times for second PC including using Diagnose and Fix  tool - which reported "Driver Check issue not fixed"

HP?????? (HP OfficeJet 8010 Series) is showing within HP Smart but cannot select printer when printing a document.

 

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