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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jlb1
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HP 8500 OfficeJet Pro Premier Big Sur will only print in black and white. How to print in color?

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HP 8500 OfficeJet Pro Premier Big Sur
macOS 11.0 Big Sur

HP 8500 OfficeJet Pro Premier Big Sur will only print in Black need color. Please advise?

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Jay_G24
HP Support Agent
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Hi @jlb1,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page

  1. Load plain white paper in the tray.

  2. Print the report.

    • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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jlb1
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I have solved my own issue. The driver for HP8400 officejet will work. When loading the printer and selecting the software be sure to select that HP8400 Officejet.  Best to rename it so you can clearly see the difference.

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Jay_G24
HP Support Agent
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That's great! Happy to hear that.

Thank you for sharing your fix.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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