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‎12-03-2021 10:51 AM

HP Recommended
Product: HP Officejet Pro 8625
Operating System: Other

Mac OS Monterey 12.0.1 Operating System

Missing or Failed Printhead ?

have disconnected, cleaned printheads, replaced, still get the error message?

 

1 REPLY 1

‎12-04-2021 10:30 AM

HP Recommended

@Kaeniki, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to this error. 

 

Perform the steps mentioned in this document - Printhead errors

Insert one ink cartridge at a time and check for the error. Make sure you are using HP ink cartridges.

 

If the error persists, I'm afraid this is a hardware issue with the printhead. Replacing the printhead will cost as much as buying a new printer.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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