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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
StCat
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HP 8710 Officejet - factory reset process

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HP 8710 OfficeJet
Microsoft Windows 10 (64-bit)

We have a HP 8710 that has been fully locked down with an account that we no longer have the password for. The printer now need to be joined to a new network and consequently we cannot access printer settings / control panel to do this. What is the factory reset process to unlock this printer if we cannot get into the support menu due to lock ? Thank you

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TEJ1602
HP Support Agent
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@StCat, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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