I cannot Install the software for the 8715 printer (located wireless on network) on my Dell Laptop. Went through the install process and last step it takes me to is the HP Connect page. I already have an account so I sign in and it shows the printer but no way to complete setup as everytime I close it doesn't finish. I can print from other laptop & PC. I have uninstalled, reinstalled and ran the HP print and scan doctor but no luck. Help.
That didn't work. I added the Printer in Windows and it says "Driver Unavailable". In the HP Smart app --> Printer Information it says: "Installation Status: Not Installed". When I tried to use the full driver version to install it fails on the last step for Activation and says it cannot connect to the internet. For some reason I cannot get the driver to install. Works on my desktop just fine and this computer had no issue discovering or pinging the printer on the network. I'm at a loss - this should be simple.
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