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HP 8725 asking for new, unused cartridges for "setup" but it's not a new printer

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HP 8725
macOS 10.15 Catalina



I have a very strange and frustrating issue here. There was a power outage at my house, and when the power came back on the printer all of a sudden was asking for new, unused cartridges for "setup" and would not allow me to use any functions.


I did an OOBE reset through the service menu, and the error still persisted, and now I can't even access any menu items!


I caved and spent $185 on a new set of cartridges, thinking it would solve the problem, but I still get the same error even with the new cartridges!! WTH??


I just upgraded the firmware to the latest from online, and the issue is not resolved.


Now I am stuck with a useless printer and two sets of cartridges that I cannot use... This may be the last HP printer I ever use. Can anyone help me resolve this quickly??? I have no more options left...

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@yermo, Welcome to the HP Support Community! I’m here to help.


I understand you do not have the setup ink cartridges. We will have to perform an OOB reset on the printer to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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