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HP 9015 All-in-one Printer

I have an HP 9015 printer and went to set it up but am stuck on the "use setup printer cartridges" screen.

 

Believe it or not, our dog got into the setup cartridges and they are now damaged.

 

I have replacement cartridges for the 9015 but putting those in doesn't get me past the setup screen that says I have to use the setup cartridges.

 

Help! ; )

 

Thank you very much!

1 REPLY 1
HP Recommended

@ranahe, Welcome to the HP Support Community!

 

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.