• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer
Microsoft Windows 10 (64-bit)

• Printer is connected via wi-fi.

• Successfully prints from phone and other computer

• Properties dialog shows device is working

• When printing test page from PC, printer sounds normal until time when paper usually loads ... then nothing

• HP Print doctor and Windows troubleshooter don't find anything unusual

• Virus scan is clean

 

I have tried all the following:

• Reinstalled printer several times after purging old installations and drivers

• rebooted printer (cold), PC and network

• Could not access Microsoft Store for new downloads ... link stalls .. so the driver is probably the original Windows driver which was was working well for the past several years.

    - no known recent Windows updates

 

Net result - can't print from Windows 10 PC.

 

PLEASE HELP

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

SOLVED:

 

Changing the black cartridge fixed the problem ... silly, huh?

View solution in original post

1 REPLY 1
HP Recommended

SOLVED:

 

Changing the black cartridge fixed the problem ... silly, huh?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.