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‎06-01-2023 09:55 AM - edited ‎06-01-2023 02:25 PM

HP Recommended
Product: HP Color LaserJet Enterprise M555dn

How can we reset the admin password?

 

I setup a M555 printer for our network a couple of months ago. It was replacing a previous model, so I used the same IP address and printer name. I may have skipped a step and not set the admin password. I may have used the default of Admin and click-through for blank for the password. Well, now there are some issues that necessitate viewing the print log and I only have general access to the web page interface. When standing at the printer, using Admin and blank does not work for the administrative credentials. 

 

 

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1 REPLY 1

‎06-01-2023 02:04 PM

HP Recommended

Cold reset will clear the admin password  https://laserpros.com/img/TechTips/hp-cold-reset-futuresmart-firmware.pdf 




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