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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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HP ENVY 4500 not printing from network

HP Recommended
HP ENVY 4500 SERIES
Microsoft Windows 10 (64-bit)

Hi ... My HP ENVY 4500 SERIES printer print the printer alignment as well as printer status report from printer, but it is not printing when trying to print from laptop through wireless network. I am able to detect the printer and when I tried to print it says '1 document is pending' but with no status and does not print at all. I am using single cartridge  (black ink only). Also printer showing 'No Toner/Ink', so I bought the new ink and installed it and still showing the same message. I uninstall HP software, devices, as well as drivers; and then reinstall it but same issue. 

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@sanamshakya, Welcome to the HP Support Community!

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Restart the wireless router, the printer, and the PC.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Try printing a test page.

Note: If you are not able to access the printer's EWS page, it means there is no connection between the devices 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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