HP ENVY 5055: HP SMART doesn't detect printer

[mattyz_j]

The printer worked fine for about 5 years and I have just started having this problem in the last couple of months. I have reset my printer over 5 times. Both the printer and computer are connected to the same internet. I have also uninstalled and reinstalled HP SMART multiple times. I'm at a loss for how to fix this.

[Bernard42]

                 Hello mattyz_j,

You will have to uninstall the old driver for your printer, download and install the new full HP driver. * See the procedure to follow.

44.11.2778

134.0 MB

Sep 1, 2022

Download

Download the driver above

Procédure : Download the driver :

I haven’t written to turn on the printer yet, so it’ s off

Procédure :           

You have to uninstall the old driver in the Windows Control Panel, in "Programs and Features", then right click on the printer line, "remove".

Delete all occurrences that you will find in: Program and Program X86, then, in the Control Panel, right click on your old printer

(If it is still there, chances are it is no longer there) the "Remove" if it is present.

Restart the PC. Connect the printer to the power supply, turn it on, then connect a USB cord 1) on the PC side,    2) on the printer you

Connect to USB, during installation ONLY when prompted.( Towards the end of the installation).

Start installing your printer, by right-clicking on the Setup. driver exe installed, installed ''en

as administrator'', let the printer install itself, at the end, restart the PC.

To create a shortcut on the Windows desktop, (to have access to your printer), open the Windows Control Panel, right click on the icon of your

new printer, create a shortcut, yes, on the desktop.

A new shortcut has been created on the Windows desktop.

Open the Windows desktop, left-click on the new shortcut that has been created,

A printer menu appears (See below) with "ink levels", possibility : print, scan, fax, scan,    and fax.

If it works, you can delete the old shortcut on the Windows desktop.

*Turn on your printer, print a test page, by clicking on "Customize your Printer",

''Print a test page''.

That's it, your printer is working again.

             * Click on YES button  to say thanks,

             * Click on the button Accepted Solution if the question is answered.

             *   Please contact me to inform me of the result.

                  Best regards,