HP ENVY 7645 cannot print color from my computer

[user-5511_nhs]

I cannot print in color from my HP printer using my new computer. Color printing works fine from my phone and the old computer, but not from my current computer. I tried to download the drivers as recommended to others who have seemed to have the same problem but this is not working. Here's the problem, there are no options for selecting color for my printer when I open the print dialog box, just black and white and black and white-draft. I really need to get my color printing working. It is inconvenient to try to print from my phone whenever I am working on my computer. 

[TEJ1602 · Accepted solution]

@user-5511_nhs, Welcome to HP Support Community!

I understand you're unable to print in color from your computer. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[user-5511_nhs]

I went through all of the steps checking my ability to see the option "Black & White" to deselect. It wasn't until the last step, removing and readding the printer did it finally work!

Thank you.

[TEJ1602]

@user-5511_nhs

That's great! Happy to hear that.

Let me know if you need any further assistance.