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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Julie-Anne73
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HP ENVY Photo 7134 - Mac OS Big Sur - Print not connecting

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HP ENVY Photo 7134
macOS 11.0 Big Sur

My printer is not longer working and I can't find any drives - Help Does anyone else have this issue and how did you resolve it.  I only bought the printer in Aug 19 - It should work and last longer than that surely?

 

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TEJ1602
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@Julie-Anne73, Welcome to HP Support Community!

 

Use this link to download and install the printer software- HP Easy Start Printer Setup Software.

 

Alternatively, you can also add the printer using AirPrint drivers-

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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Julie-Anne73
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This did not work. I have now paid to get help and even tech support was not able to help. I am currently waiting for a call back! 

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TEJ1602
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@Julie-Anne73

 

Thanks for replying!

 

Do let me know the outcome.

TEJ1602
I am an HP Employee

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