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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-15-2020 12:08 PM

HP Recommended
Product: HP ENVY 5055 All In One
Operating System: macOS 10.15 Catalina

My printer hasn't been connecting and I've been unable to print anything. I've tried a lot of things already, and I ended up resetting the printer to default settings and uninstalling all of HP software, so basically I'm starting as if I just bought this printer. Upon opening HP Easy Start, my printer is not found automatically. I connect to the printer via wifi, then once it finds it, I select continue and have to switch back to my regular wifi network to connect to the internet. It gets all the way to the point where I need to download and install the essential software, easy scan, and product help. I click "install" and then it freezes. When I try to close the program, it says I can't quit during installation but it appears that nothing is actually happening. So I force quit, try it again, and it freezes at the same point. It was just working the other day, I really don't understand what changed. Please help!

Screen Shot 2020-06-15 at 12.53.20 PM.png

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