HP Envy 4500 has stopped duplex printing

[J_C206]

HP Envy 4500 used with HP Spectre laptop, using Windows 10 Home (v. 20H2)

I have owned and worked with this printer/scanner for 5 years and have always had automatic (i.e. not manual) duplex printing until a few days ago. Now, the "print on both sides of the paper" option is no longer available in Word, Excel or even Adobe PDF. It DOES still print double-sided when printing from my iPhone and iPad.

I have not changed anything to the laptop I work with, or to the printer settings. I have read the previous thread on this (from 2017/2018), and this is not the same issue.

Any help appreciated.

[Jay_G24]

Hi @J_C206, 

 I'd be happy to assist you!

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[J_C206]

Can you please clarify your instructions:

1/ “In Windows, search for and open Programs and Features.”

I have:

Apps & features

Or

Add or remove programs

2/ “In Windows, search for and open Devices and Printers”

I have:

Device Manager

Or

Printers and scanners

[Jay_G24]

1)Add or remove programs 

2) printers and scanners.

Hope this helps!

Let me know!

[J_C206]

Your instructions were probably for a different o/s because none of them gave me the options you suggested. I simply did a "remove printer" and then added a device which fixed the issue. 

[Jay_G24]

I am glad the issue is resolved.

The provided instructions were for Windows 10 OS.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LaughingFox]

Thanks - that worked for me.