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05-12-2021 02:25 PM
HP Envy 4500 used with HP Spectre laptop, using Windows 10 Home (v. 20H2)
I have owned and worked with this printer/scanner for 5 years and have always had automatic (i.e. not manual) duplex printing until a few days ago. Now, the "print on both sides of the paper" option is no longer available in Word, Excel or even Adobe PDF. It DOES still print double-sided when printing from my iPhone and iPad.
I have not changed anything to the laptop I work with, or to the printer settings. I have read the previous thread on this (from 2017/2018), and this is not the same issue.
Any help appreciated.
05-15-2021 05:21 AM
I'd be happy to assist you!
Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.
--->In Windows, search for and open Programs and Features.
--->Select your HP printer.
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select Apply and OK on the Print Server Properties windows.
--->Close Devices and Printers.
And then reinstall the printer full-featured drivers from the software and drivers page
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community
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06-01-2021 07:54 PM
Can you please clarify your instructions:
1/ “In Windows, search for and open Programs and Features.”
Apps & features
Add or remove programs
2/ “In Windows, search for and open Devices and Printers”
Printers and scanners
06-03-2021 10:46 PM
I am glad the issue is resolved.
The provided instructions were for Windows 10 OS.
If you need further assistance feel free to reach out to us.
Have a great day ahead!
Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!