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HP Envy 4500 will not print

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When I go to print items my jobs get stuck in saying "The Printer is Currently in Use"  but there are no other jobs in my printers cue.  The scanner is working fine.  What could be going wrongScreen Shot 2020-10-13 at 9.29.55 AM.png?

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HP Support Agent
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@steveCa91, Welcome to HP Support Community!

 

I see that the print jobs are getting stuck in the queue. Click on the X button next to the print job to cancel it.

 

Follow the steps below-

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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That didn't work.  My documents are getting stuck on Print in progress. 

 

I've also tried printing from the HP utility and that seems to work.  I've tried printing from a different laptop and that worked as well.  I think it may have something to do with my macbook.  Any ideas?

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HP Support Agent
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@steveCa91

 

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Do you have an Anti-virus/firewall installed on the MAC? if yes, disable it temporarily and try printing to check if that helps.

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Keep me posted.

KUMAR0307
I am an HP Employee

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