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Message 1 of 4
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HP Envy 4527 won't print at all from my PC.

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HP Envy 4527

Hi,

I recently installed the app on my PC & it worked fine however it now won't print at all. I have uninstalled then reinstalled the app but it just won't work so I am after some advice please! I have WIndows 10 on my PC. Thank you in advance.

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HP Support Agent
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Message 2 of 4
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@MrsSharks

 

Welcome to the support community.

 

Did uninstall the printer driver from the root level before installing the new driver?

If not, follow the below steps:-

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 4
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Thank you,  I will try it. 

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HP Support Agent
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@MrsSharks

 

Yes, try those steps at your leisure and let me know how it goes.

Sandytechy20
I am an HP Employee

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