HP Envy 5530 cannot install basic software to scan

[Bertisevil66]

Just installed this printer with USB cable and printing works fine. But I cannot install the software so that I can scan too.

After a minute the programm always tells me it cannot install the software.

thank you!

cheers

Rob 

[Echo_Lake]

@Bertisevil66

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are unable to install printer software in order to scan. 
 

Print and scan drivers for most HP printers install automatically when you connect the USB cable or add a network-connected printer to your computer.

• Windows: Go to HP printer setup (Windows built-in driver) for more information.

And, also install the HP Smart app and set up the printer. Download the HP Smart app from HP Smart - Microsoft Store (Windows)

1. If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

   NOTE: Disconnect from a Virtual Private Network (VPN) connection before downloading.

2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

3. In HP Smart, click Add Printer or the plus sign  to search for the printer, and then follow the instructions to complete the setup.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.