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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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For some reason the printer has stopped printing from my desktop, but will print from my phone,, print driver is up to date,

 

I tried a reset printer from the settings on the Mac desktop, and now I cannot get the printer recognised on the Mac,  it still works from my phone,

 

fingers crossed it is a easy fix

Glen

3 REPLIES 3
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forgot,  I use a Mac iOS 15, wirelessly to a HP Envy 5640 

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Hi @Meak2 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=McfFPiOt7xs

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Thank you for your reply, sadly this has not worked,  i am running ios15.6 sequoia, my version is later than the one shown in the YouTube clip,  here is a screen shot from my system preferences

Screenshot 2025-10-31 at 16.24.39.png

thanks

Glen

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