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Message 1 of 2
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HP Envy 6200 photo, wireless, again en again followed instructions HP Scan Doctor etc.

HP Recommended
Envy 6200 photo
Microsoft Windows 10 (64-bit)

I think have done again and again connect wireless printer to internet with help from HP Print & Scan Doctor..But too often and too much message: Standaard, Offline.

It's terrible!! Install and again reinstall. But every time again Offline!!!! OFFLINE!!!!

 

Who can help me?

1 REPLY 1
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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Dre6200photo

Welcome to the HP Support Community. I'd be happy to assist you.

 

Restart the wireless router, the printer, and the PC

  • Make sure the printer and the PC are connected to the same wireless network.
  • Either a 2.4GHz network or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

If the issue persists, assign a manual IP address to the printer

  • Connect the printer again to the PC, make sure it is online.
  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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