HP Envy 6230 error code

[TimP45]

I have just bought a new HP Envy 6230, turned it on and get the following error code:

I cannot do anything further.  Does it need to be returned to HP?

[A4Apollo]

Hey there! @TimP45, Welcome to HP forums.

I understand you are getting a 0XC4EB8247F error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Please share the operating system you are running on your PC to assist you better.

Try checking with a different ink cartridge and check if it helps.

Try few steps recommended below.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

Also, try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Refer this article to further troubleshoot 0x errors with your printer. Click Here

If the issue still persists after trying out the steps it is a hardware issue with your printer. 

I'll watch your reply!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!