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‎10-09-2021 10:54 AM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 7855 Photo is stuck on the first bubble of the start-up sequence. I have tried resetting by following all instructions - unplug, remove cartridges and plug, press power button and hold, restart modem, etc. Nothing seems to get it to reset.  Is there a factory reset button or any way to fix this? My pc won't even recognize the printer when I connect it directly since it is stuck so I can not update firmware 

Category:
2 people had the same question
1 REPLY 1

‎10-17-2021 11:49 PM

HP Recommended

@vlynch

 

Welcome to the HP support community.

 

I understand that your printer is frozen during boot up, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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