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Message 1 of 2
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HP Envy4520 no color from one of my win 10 pcs, ok from different pc.

HP Recommended
Dell Inspiron 7573
Microsoft Windows 10 (64-bit)

One of my 2 Win 10 pcs suddenly only prints Monochrome on HP Envy 4520 inkjet.  Other PC works fine. 

 

If in MS Photos I select color, the app reverts to to Monochrome.

 

Windows 10 Home 1909   OS Build 18363-1082

 

Microsoft Photos 2020.20090.1002.0

© 2020 Microsoft Corporation

Session Identifier: ZSFpJ5KpIEypdLjf.26

Trouble started Sept. 26, 2020

 

Printer passes diagnostics ok.  I have followed HP diagnostics, removed printer, downloaded new full copy of setup software, 

tried other applications, including MS Word, Corel Photo Paint, etc.

 

Has something in a very recent Windows patch possibly caused this?

Thanks,

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Message 2 of 2
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HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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