HP INKJET 1515 bought in UAEnow brought to India, not working with HP 678 cartridge

[RVKndy]

I purchased HP inkjet printer 1515 from UAE that came with HP650 cartridge.

Now i brought it to India and went to HP store for cartridge. I was recommended to use HP678 that is compatible with HP 1515 printer.

But when I installed the HP 678 black cartridge the light blinks indicating the cartridge is not compatible or not working.

As i understand from other posts, it seems a regional reset is required for resolving this issue. Request someone to kindly help as i already bought the new cartridge HP678 and unpacked. Moreover the printer is brand new condition so i want to make use of it

[Kumar0307 · Accepted solution]

@RVKndy, Welcome to the HP Support Community!

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RVKndy]

Dear Mr Kumar

I purchased both cartridges from India now and installed to my printer

Tried to go to supply status. It is coming as a blank page without any information

My printer status is also showing unknown

But I am able to scan using my printer

Can you help please

Regards

Venu

[RVKndy]

Thanks for helping

[Pandu1979]

Hi Kumar,

I have the same issue. I need the reset code for using 678 cartridge in my 1515 printer. Should I send the copy to clipboard values using old cartridges 650 or the new region cartridge which I want to use now, which is 678.

Br,

Pandu