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HP Recommended
HP Color LaserJet Pro MFP M283fdw
Microsoft Windows 11

So I have an HP printer which I got from my friend. It works fine but the screen stays black. The printer turns on but nothing comes up on the screen. The screen just stays black. I turned it off and on again and unplugged it for 60 seconds and plugged it back in and still, nothing happened. I think the motherboard may be broken but I don't know. Please help, Thanks.  Also btw here's the model number:  HP Color LaserJet Pro MFP M283fdw

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

 

 

         Hello EpicUser13545,

 

The only way to find out is to connect another screen.

 

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                       

                       

                       

Bernard42.

View solution in original post

3 REPLIES 3
HP Recommended

Are you still able to print or access the embedded web server by typing the IP address of the printer into a browser. If yes, then the formatter is fine and either the panel or the cable is bad or the operating system is corrupt and you may want to try a factory restore before replacing any parts. If printing does not work then more likely the formatter.  

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I'm able to print and also access the embedded web server by using the printer's IP. I think the panel is broken or something because the cable looks fine. But I fixed it by soldering the motherboard's fuse. I don't know which motherboard it is but it looks like this:  image1.jpeg

But now the touch screen isn't working... I think its a problem with the panel

HP Recommended

 

 

 

         Hello EpicUser13545,

 

The only way to find out is to connect another screen.

 

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                       

                       

                       

Bernard42.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.