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‎11-10-2020 04:00 PM - edited ‎11-10-2020 04:02 PM

HP Recommended
Product: HP LaserJet Enterprise M605
Operating System: Microsoft Windows 10 (64-bit)

We have an HP LaserJet Enterprise M605 installed on a print server on our domain. We have no issues with it besides that it will install the HP Smart app on the computers that use it. I have gotten the attached image multiple times in a day and sometimes not at all in a day. Even if I uninstall HP Smart from my computer, it will eventually get installed back. I'm not sure why this is happening, but I've read that other printers can automatically install HP Smart if that feature is enabled. Is there a setting that we can turn off so that HP Smart isn't installed on our computers anymore?hpsmart.jpg

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3 REPLIES 3

‎11-11-2020 08:24 AM

HP Recommended

I would start by disabling the WSD print protocol through the embedded web server of the printer. It is under network settings tab. It is good practice to disable all unused protocols such as IPX/ SPX, AppleTalk and others.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-13-2020 08:22 AM

HP Recommended

Repairatrooper,

I made the change a couple days ago and haven't seen HP Smart come back yet. It seems like this fixed the issue currently. I'll mark your post as the correct answer next week if it's still working.

 

Thanks!

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‎11-20-2020 11:42 AM

HP Recommended

Unfortunately this didn't work. I got the notification again a few days ago and I looked in the apps and HP Smart was there.

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