HP LaserJet M209dw not connecting

[26181]

Hi 

Can I please get some assistant connecting my laptop to my printer. I keep getting the message that says, ' Printer unavailable' but before that it gave me the 'Print offline' error message. 

Can you please help me.

Thank you 

Peti

[Kuroi_Kenshi]

Hi @26181,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection: Ensure your printer is connected to the same network as your laptop. Verify that the Wi-Fi signal is strong and stable. If the printer is connected via Ethernet, ensure the cable is securely plugged in.

Restart Printer and Laptop: Sometimes a simple restart can resolve connectivity issues. Turn off your printer and laptop, wait for a few seconds, then turn them back on.

Update Printer Firmware: Make sure your printer firmware is up to date. You can check and update the firmware through HP Support Assistant or directly from the HP website.

Reinstall Printer Drivers: Uninstall the printer drivers from your laptop and reinstall them. You can download the latest drivers from the HP website.

Set Printer Online: If the printer status is 'Offline', follow these steps to set it online:

• Open 'Devices and Printers' on your laptop.
• Right-click on your HP LaserJet M209dw printer.
• Select 'See what's printing'.
• In the window that opens, click 'Printer' in the menu bar.
• Ensure 'Use Printer Offline' is unchecked.

Check Printer Connectivity Settings:

• On the printer, go to the control panel or settings menu.
• Verify that the wireless or network settings are correctly configured.

Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor, a free tool designed to diagnose and resolve printing and scanning issues. You can download it from the HP website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,