HP LaserJet MFP M234sdwe Printer Product 6GX01E Serial VNG3505761

[bill1949usmc]

After 1 and 1/2 years working fine. nNow cannot conect to network or is always off line. The printer is wireless and wired and both are setup. cannot conect to printer to reinstall.

[Hawks_Eye]

Hi @bill1949usmc 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it must be to have your HP LaserJet MFP M234sdwe suddenly go offline after working fine for over a year. 

Since both wired and wireless connections are set up but the printer remains offline, let's go through some troubleshooting steps.

 

1. Restart Printer & Network Devices

• Power off your printer, router, and computer.
• Wait 30 seconds, then turn on the router first.
• Once the router is fully online, turn on the printer and computer.

2. Reset Network Settings on the Printer

• On the printer’s control panel, navigate to Setup → Network Settings.
• Select Restore Network Defaults.
• Reconnect the printer to Wi-Fi using the Wireless Setup Wizard.

3. Check Printer Status in Windows

• Open Control Panel → Devices and Printers.
• Right-click on your HP LaserJet MFP M234sdwe → See what's printing.
• Click Printer → Ensure Use Printer Offline is unchecked.

4. Update Printer Firmware

• Visit the HP Support page for your HP LaserJet MFP M234sdwe.
• Download and install the latest firmware update.

5. Reinstall the Printer

• Open Settings → Devices → Printers & Scanners.
• Remove the printer and restart your computer.
• Add the printer again using Add a Printer or Scanner.

Let me know if any of these steps help! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye