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I purchased this printer in September 2016 for my second home; it’s hardly been used. Now I find that the printer is not compatible with my Mac Mini 2020 model, which has been upgraded to macOS Sequoia (15.7.3).

 

In fact, HP's website https://support.hp.com/ro-en/drivers/hp-laserjet-pro-mfp-m25-m27-series/model/9365413 doesn't list support for any macOS, even though the printer's box clearly shows support for:

OS X v10.11 El Capitan,
OS X v10.10 Yosemite,
OS X v10.9 Mavericks
* 1 GB HD
* Internet
* USB

 

I'm highly disappointed with this degradation of HP's commitment to its support for customers.

 

I hope that management will take note of this and amend the situation.


  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Possibly, the UK site is missing the driver.  Try the "RO-EN"  site which shows support all the way to OS 26

https://support.hp.com/ro-en/drivers/swdetails/hp-laserjet-pro-mfp-m25-m27-series/model/9365413/swIt...

 

 

either that or your browser is blocking your URL from showing the above information ???


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 REPLIES 2
HP Recommended

Possibly, the UK site is missing the driver.  Try the "RO-EN"  site which shows support all the way to OS 26

https://support.hp.com/ro-en/drivers/swdetails/hp-laserjet-pro-mfp-m25-m27-series/model/9365413/swIt...

 

 

either that or your browser is blocking your URL from showing the above information ???


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Dear BeemerBiker,
Thank you for the RO-EN site, which did the job. Both printing and scanning now work, although the Scanner Test didn't work after the installation of the drivers; for an unknown reason, as all went well for the Printer Test part, which connected immediately.

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