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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Solved!

HP LaserJet Pro MFP M29w Reset to factory settings

HP Recommended
LaserJet Pro MFP M29w
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Like the previous posts, I need to connect my M29w to a new wifi network and none of the videos have let the HP Smart app see the printer so I can change the network. I saw that you send a private message with factory reset instructions so please send to me as well. I originally used my Android 10 phone for the initial setup and don't use Windows/Mac with this printer. Only Android phones and Chrome OS so I need to be able to set it up via HP Smart app again. 

 

Thanks!

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Hi @mfata331,

 

I'd like to help!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespag

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kud

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Hello. Can you please send me these instructions as well? My printer will not connect to wireless and I need help - thank you!

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@jennyb44

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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I also need the instructions

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Can you provide instructions on resetting

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@Apparo

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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I am having the same issue also. Can you please send the directions, please? Thank you

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@rdi3sel

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

 

Sandytechy20
I am an HP Employee

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Hi, I need help restoring our m29w laser b&w printer.  Here's our situation: we had this printer connected via wireless network at our home.  we moved and got a new wirless network and the computer will not connect.  we have tried hard connection and wireless connection and it says "printer not found".  We have tried EVERYTHING.  4 hours later we can't get this thing to connect.  When we hold down the wireless button it shows the former network ID but no IP address.  Can you send me instructions on how to reset? 

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