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HP Recommended
LaserJet Pro MFP M29w
Other

Like the previous posts, I need to connect my M29w to a new wifi network and none of the videos have let the HP Smart app see the printer so I can change the network. I saw that you send a private message with factory reset instructions so please send to me as well. I originally used my Android 10 phone for the initial setup and don't use Windows/Mac with this printer. Only Android phones and Chrome OS so I need to be able to set it up via HP Smart app again. 

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @mfata331,

 

I'd like to help!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespag

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kud

View solution in original post

92 REPLIES 92
HP Recommended

Hi @mfata331,

 

I'd like to help!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespag

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kud

HP Recommended

Hello. Can you please send me these instructions as well? My printer will not connect to wireless and I need help - thank you!

HP Recommended

@jennyb44

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

HP Recommended

I also need the instructions

HP Recommended

Can you provide instructions on resetting

HP Recommended

@Apparo

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I am having the same issue also. Can you please send the directions, please? Thank you

HP Recommended

@rdi3sel

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

 

Sandytechy20
I am an HP Employee

HP Recommended

Hi, I need help restoring our m29w laser b&w printer.  Here's our situation: we had this printer connected via wireless network at our home.  we moved and got a new wirless network and the computer will not connect.  we have tried hard connection and wireless connection and it says "printer not found".  We have tried EVERYTHING.  4 hours later we can't get this thing to connect.  When we hold down the wireless button it shows the former network ID but no IP address.  Can you send me instructions on how to reset? 

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