HP Laserjet100 color MPF M175nw stopped printing full images on desktop, but will print perfect from

[Gary602]

Hello,

This problem has happened with no changes to the desktop the printer is usually connected to.

The printer prints top 40mm and bottom 40mm of an a4 paper when printing images.

it prints text as it should no problems.

when i connect my laptop via same usb lead it prints a perfect image as it should.

i know there must be a fault in communication from desktop to LaserJet but i don't know why or where.

any help much appreciated.

                                                Gary UK 

[Jay_G24]

Hi @Gary602,

I'd like to help!

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed.
3. Select 'Add a printer using a TCP/IP address
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to  know-how. Try printing.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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