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Message 1 of 2
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Flag Post

HP OFFICEJET PRO 8710

HP Recommended
Microsoft Windows 10 (64-bit)

HI I HAVE A HP OFFICEJET PRO 8710 . THE PRINTER HAS A PROBLEM THE SCANING ANG PRINTING SEND A BLACK PAGE NOT IMAGEN

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Message 2 of 2
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HP Recommended

@LOUIS30

 

Welcome to the HP support community.

 

It is printing black pages while copying or while printing from the computer?

 

Meanwhile:-

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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