New OJ Pro 9025 set up would not recognize the usb connection. I finally just set it up wireless but our wireless is not always reliable so would like to use wire connection. I checked cable, plugged and unplugged, changed usb ports on computer. Started app over. Nothing seemed to work. Any suggestions? The cable worked fine on the PJ Pro 8610 I just replaced.
Use these tips and procedures to help troubleshoot and avoid USB connectivity issues.
Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.
Connect to a different USB port: Connect the cable to a different USB port on the computer.
Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.
Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.
Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use. Be sure that the printer is connected to a 2.0 USB port in the computer.
Also, Update the printer firmware
Download available firmware updates from the HP website
Just connected the printer wirelessly for expediency and it works fine, but updated drivers yesterday due to fax issues and now I am showing that printer is being recognized via usb. I had never disconnected the usb, so guess either the driver update fixed the usb issue or it managed to fix itself.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".