HP OJ PRO 9020 firmware download loop

[Nal_NR]

Hi @Edwin_Kok,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

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[GBond]

Edwin_Hok,

I am optimistic that the update failure lockout message has been resolved for my 8025 printer.  For about two days now, I have had no unwanted failure screens requiring me to restart the printer. The printer appears to be operating normally again.  It is my hope that the HP technical experts have corrected the problems which began about the time of the last firmware update.  I send my sincere appreciation to all of those who have worked to identify and correct the problem.

GBond

[GBond]

Elohi_NR,

It appears that the unwanted failed update screen problem has been corrected for my 8025 printer. It has been operating properly for about two days now. I am very appreciative to the HP technical experts who have been working on this problem that began suddenly for many HP printer users about the time of the last firmware update.  Thank you for the attention you have given to correcting this problem.

GBond