HP OJ4650 Series: SmartPrinter not connected, driver unavailable

[JeanLC1]

HP OJ4650 Series: Smart printer mode cannot be entered. Error message: SmartPrinter not connected, driver unavailable. This happened twice in 3 months. The 1st time, resetting my router fixed the problem. That fix doesn't work this time.

[VikramTheGreat · Accepted solution]

Hi @JeanLC1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the details. The error “SmartPrinter not connected, driver unavailable” on your HP OfficeJet 4650 Series indicates that the printer cannot communicate with the HP app or Windows due to a network or driver issue. Since resetting the router worked before but not now, the problem likely lies with the printer's network settings or driver corruption.

Step 1: Check Printer Network Connection

• On the printer control panel: 
  • Tap the Wireless icon → confirm the printer is connected to your Wi-Fi.
  • If not, run the Wireless Setup Wizard and reconnect.

Step 2: Restart Devices

• Power cycle: 
  • Printer → OFF for 60 seconds → ON.
  • Router → OFF for 60 seconds → ON.
  • PC → Restart.

Step 3: Reinstall Printer Driver

• Remove the printer from Devices and Printers in Windows.
• Download and install the latest driver: 👉 HP OfficeJet 4650 All-in-One Printer series | HP® Support

Step 4: Reset Web Services

• On the printer: 
  • Setup → Web Services → Remove Web Services.
  • Then enable Web Services again.
• This refreshes HP Smart connectivity.

Step 5: Use HP App

• Download here: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• Run the tool to fix driver and connectivity issues automatically.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[JeanLC1]

Hi @VikramTheGreat,

Thanks for responding. The printer is back working. I reset the router and the printer.  I didn't restart the laptop (like you suggested). I should have. There was still no connection. The next day, when I was about to continue the troubleshooting, I realized that it was working. As you suggested, there could be a driver corruption. When it happens again, I'll re-install it.

[VikramTheGreat]

Hi @JeanLC1,

You’re very welcome, and thank you for the update. I’m glad to hear the printer is working again!
 

You handled the troubleshooting well by resetting the router and printer. Sometimes, as you noticed, things do settle in after the system refreshes in the background, especially if a driver or network component was temporarily out of sync.
 

You’re absolutely right. If the issue happens again, reinstalling the printer driver is a good next step. Restarting the laptop after changes can also help ensure everything reloads cleanly.
 

If you need help reinstalling the driver or run into anything else, feel free to reach out anytime. Happy printing!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat