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HP Office Jet Pro 8020 will not update software through this HP support feature

HP Recommended
HP pavilion all in one 24-k0024
Microsoft Windows 10 (64-bit)

I just bought a HP Officejet Pro 8028 and it will not update the software through the HP support assistant. I tried with a wireless connection then with a USB connection. When it gets to the screen to select the printer to update, it has my printer listed as the only one but when I try to check the box to the left to select it, it doesn't select it. But if I click on the name itself it selects it but will not update. It tries to update but just hangs up.

But it does print with a wireless and or the USB connection. Just will not update this file.


HP OfficeJet8020/OfficeJet/OfficeJet Pro 8030 All-in-one printer series Firmware Update


Any help would be appreciated.

Thanks Roy

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