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HP Recommended
HP Office Jet Pro 8720
Microsoft Windows 10 (32-bit)

HP Office Jet Pro 8720 can't print protected PDF, but can print other documents in PDF, Word form all right.

1 REPLY 1
HP Recommended

@SonoraRick 

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Welcome to the HP Community.

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What you can do depends on the type of protection attached to the PDF file.

 

Possible solution here:

How to Remove a Password From a PDF File 

 

What else?

Search on the 'net for help based on the type of protection attached to the file.

 

and / or

Check at the Adobe Community for what others are saying and have done.

 

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

  • HINT:  Watch out for and UNCHECK unwanted extra software
  • Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

 

Adobe Acrobat Reader Learn & Support

Acrobat Reader DC Help

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications)

HP OfficeJet Pro 8720 All-in-One Printer series 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.