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I have a HP printer disk labeled 3300C Series.  Is that the correct one for my HP Office Pro 8600 model N911a? I'm trying to get my printer and computer with Windows 10 to communicate so I can print things. 

1 REPLY 1
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the disk probably has old drivers.

 

You may need to do a factory reset if you change internet providers
https://www.webcartridge.co.uk/blog/how-to-reset-the-hp-officejet-pro-8600-and-8610-printers


Video showing WiFi connect. Step 2 uses the pushbutton WPS method.  This is easy way to connect to the modem
https://www.youtube.com/watch?v=yYlg0gCuzcU

WPS push button network connect is also documented on page 226 of users manual

Full feature software (8600 e pro N911n and also N911a)
https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/Full_Webpack-1312_1-OJ8600_Full_Webpa...


The 8610 series of printers use only the 2.4ghz band


8600 series (not pro)
https://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/Full_Webpack-116_1-Full_Webpack.exe


DeskJet Reference 911a

Chip replacement video click here

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.


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