• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎04-30-2026 07:02 PM

HP Recommended

My HP OfficeJet Pro 6960/6968 will not scan to my Lenovo  IdeaCentre AIO 27ARR9 windows 11. It had previously  worked on my HP all in one computer. Copilot suggested I download "HP OfficeJet Pro 6960/6968 Full Webpack" I cannot find it or how to select it to download. 

 

You Help will be appreciated 

Tom

Reply
1 REPLY 1

‎05-01-2026 02:49 AM

HP Recommended

Hi @SeniorTom 

Please download the next driver for your printer/scanner:

>> https://ftp.hp.com/pub/softlib/software13/printers/oj6960/Full_Webpack-40.16.1234_1-OJ6960_Full_Webp...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.