HP OfficeJet Pro 8715 region reset needed

[Courtney_R1]

I purchased this OfficeJet Pro 8715 in Germany but have moved to the US now. I purchased the HP 952 ink cartridges and need the regional reset instructions. I've got the serial number but I don't know how to connect with anyone from HP since it is out of warranty (the virtual assistant is useless for a problem like this). Does anyone know a way to connect with support from the US? Thank you.

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

Since your printer is out of warranty ou will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you need a regionalization reset.

[Courtney_R1]

Thanks for trying to help however when I get to the Warranty Status it says "Warranty unknown" so it does not give me a link to "Dispute This". It just gives me the option to return to these forums and a link to "Extend Coverage" for $$$$.

Is there another option to contact them? 

[Bob_Headrick]

I will ask to have your case escalated.  Likely an HP Support agent will respond in the thread here, and will follow up with you in private messaging.

Please post back here if your issue is resolved or if you need further assistance.

[sandytechy20]

@Courtney_R1 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.